Frequently asked questions
It all began with a simple idea and a deep personal passion. The passion and personal attention are poured into every detail, ensuring the work reflects a commitment to quality and integrity.
How do I add customization request to my order after submission?
Feel free to customize this content with the actual information you want to provide by filling out the contact form under contact us.
What is the cost of shipping?
Standard shipping costs vary greatly depending on the carrier (e.g., UPS, FedEx, USPS), the package's weight and dimensions, the distance it will travel, and whether it's a commercial or retail rate.
What is the turnaround time for my order?
Please allow 7-14 business days for processing.
Shipping time is usually 3 business days. Rush order fees will be applied for any items needed sooner.
We recommend placing your order 3-4 weeks before items are needed. We are not responsible for delayed deliveries from the post office due to the fact that it is not in our control.
Can I leave feedback and shoutouts?
Yes, Feedback and shoutouts are greatly appreciated.
*Processing Orders*
All orders are created after order submission. Please allow 7-14 business days for processing. Order confirmations are emailed after purchases are completed. Upon completion of order processing & shipping, the tracking information will be sent to the email you provide during check-out.
PLEASE NOTE: Items may take longer due to holidays, bad weather, or other circumstances beyond our control. **Also, Kmillzway LLC is NOT RESPONSIBLE for lost, damaged, or stolen items.
* However, please remember your items may be tracked using the tracking information we sent to the email you provided at check-out.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays
In-Transit time starts when your order has been shipped and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays.
Kmillzway LLC is not responsible for applicable customs fees, import duties, taxes or any other charges.